1. Customer
2. Help Desk Ticket #
3. Description of problem
4. Date of original call (mm/dd/yy)

5. I received service from the Help Desk in a prompt and timely manner.

Strongly Agree
Agree
Disagree
Strongly Disagree

6. The Help Desk consultants were friendly and happy to assist me.

Strongly Agree
Agree
Disagree
Strongly Disagree

7. The Help Desk consultants were knowledgeable and able to help me.

Strongly Agree
Agree
Disagree
Strongly Disagree

8. Were the Help Desk technicians successful in solving your problem?

Yes
Not exactly, but they gave me a work around that I am satisfied with.
Not completely; only part of my problem was solved.
No, but I understand that there is no solution to by problem.
No, but I did not want more time spent on the problem.
No, and I do not understand why the ticket was closed.
No, I fixed the problem myself.

9. Overall, I am satisfied with the results of this Help Desk call.

Strongly Agree
Agree
Disagree
Strongly Disagree

10. How would you compare your most recent Help Desk experience with past experiences?

Much Better
Better
The Same
Worse
Much Worse

11. Please add any additional comments or suggestions you have.