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Tobin
Help Desk :
What is the
Tobin Help Desk?
The
Tobin help desk is our solution for cost effective and extremely
responsive remote support. You get a fast response and a resolution
that meets your expectations.
Top Reasons
to use the Help Desk!
- "How
do I…" questions
- "Is
there a better way to…" questions
- Troubleshooting
problems and errors
- Hardware
and software installation help
- Network
user administration (adding, deleting users)
- General
advice and other questions
Available
24 hours a day, 7 days a week, 365 days a year!
Regularly staffed 7:00AM - 5:00PM, Monday-Friday
Before contacting
us:
- Have
you tried rebooting? Sometimes that is the easiest way to
resolve a problem. Call us if the problem is still happening
after you reboot.
- Please
have the following information ready when you call:
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The name of the program
- Any error messages
- What you were doing just before the problem occurred. |
To use the
helpdesk choose any one of three methods:
- Call our regular
telephone number at
If you don't get a live response during normal business
hours or after hours/weekend calls:
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Select 1 for emergencies or when a rapid response
is required
- Select 2 for less urgent requests
(4 hours during business hours or next business day
for after hours calls) |
- Send email to
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For an emergency response, please use the telephone option
in method 1.
- Use our web-based
support system at the Help
Desk Form to submit your issue and view helpful
support information - For an emergency response, please
use the telephone option in method 1.
Leave a detailed
message with your name, the best way to reach you and
a brief description of the problem.
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